Finline Furniture’s Industry Leading 20 Year Frame Guarantee:
At Finline, we always go the extra mile. We only use the best quality materials for our sofas & chairs, which are made by our talented craftspeople to the very highest standards. We quality-check our work meticulously at every stage. That’s why we can happily guarantee all our frames for 20 years* – because we’re confident that we’re giving you the absolute best.
We offer this guarantee on all Finline made orders taken from 1st January 2017 in any Finline Furniture showrooms. This guarantee is in addition to your statutory rights. The guarantee is non-transferable and does not cover furniture in commercial or rental property settings.
Our guarantee covers our structural frame only. Fabrics, accessories, legs, cushioning, fillings, sofa bed actions & springs are not covered under this guarantee. These may show signs of wear and tear with use. Wear and tear is not included under this guarantee. Finline Furniture reserves the right to determine whether the frame has failed due to defect; manufacturing fault, abuse, misuse or neglect.
1 Year Guarantee on moving parts. i.e Action & Motor
20 Year Guarantee on the Frame.
In the event there is an issue with your frame we will require proof of purchase, sales docket or invoice number, your address and contact details and summary of the problem. All details can be sent to [email protected].
On clarification of the above, (we may request photos or further information of the issue) we may send a technician to inspect and validate the claim. The cost of repairing or replacing the frame will be covered by Finline Furniture. However the cost of getting the sofa or chair to and from our factory must be covered by the customer. Upon proof of fault we will endeavour to repair the defective goods. If a repair is not possible a replacement will be offered.
Exposed!!! – Our Cameo Chair Frame shows the construction method that goes into each Finline Furniture Sofa & Chair